RADIEFILES

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Troubleshooting and FAQ

Quick fixes for common problems, and answers to the questions people ask most.

Stuck? Start here. Most problems have a quick fix.

I can't sign in

  1. Check you're using the email address you signed up with.
  2. If you signed up with Google, click Continue with Google on the sign-in page instead of typing a password.
  3. Click Forgot your password? to get a link to set a new one.
  4. If you use two-factor sign-in and lost your phone, use one of your recovery codes. See Recovery codes.

I didn't get the confirmation email

  1. Check your junk or spam folder.
  2. Sign in, then click Resend verification email.
  3. Check the email address is spelt right. You can change it in your profile.

I can't see a job

Workers only see the jobs they've been given access to. Ask the office to give you access on the job's Access page. See Who can see a job.

If the access had an end date, it may have run out.

I can't see Customers or Money

Customers, quotes, invoices and reports are for office staff, admins and the owner. If you need them, ask the owner to change your role. See Roles.

Everything is read-only

Your business's free trial or subscription has ended. Nothing is deleted. The owner or an admin can choose a plan on Plan and billing to carry on.

My photos won't upload

  • With no signal, photos wait on your phone and upload when you're back online. Keep TradieFiles open once you have signal.
  • If your business is out of storage, delete some old files, or move to a bigger plan. See Plan and billing.

I can't attach a file

Files can be up to 25 MB. You can attach PDF, Word, Excel, CSV, text, images, drawings (DWG and DXF) and zip files. See Files.

The customer didn't get my quote or invoice

  1. Ask them to check their junk or spam folder.
  2. Check their email address on their customer page.
  3. Send them the link yourself. Open the quote or invoice and click Copy link or Text.

Today's jobs are a day out

Your time zone may be wrong. Fix it in your profile.

Text reminders have stopped

You may have used your text allowance for the month. See Your text allowance.

A page looks wrong or won't load

  1. Refresh the page.
  2. Check you're online.
  3. Sign out and back in.

Frequently asked questions

Is there a limit on jobs?

No. Plans are limited by people, storage and texts, not by jobs.

Can my customers see my notes?

No. Notes are only for your team. Customers only see what you send them: quotes, invoices and job reports. People with a share link can see notes.

Do my customers need an account?

No. Customers open quotes, invoices and job reports from a link, with no sign-in.

Can I work for more than one business?

Yes. Accept each business's invitation with the same email address, then switch between them at the top of the screen. See Switch business.

Does TradieFiles charge GST?

No. TradieFiles' prices have no GST added. Your own invoices only add GST if you turn on Registered for GST. See GST.

Can I use it on a tablet?

Yes. TradieFiles works in any modern browser, on phones, tablets and computers.

Is my data deleted if I stop paying?

No. Your business becomes read-only, and nothing is deleted. Data is only erased 30 days after a business or account is deleted.

How do I delete my account?

See Delete your account.